We're all trying to create customer experiences that persuade, engage, influence, and inspire. 
 
But there’s something else - an “X factor” - that the best customer experiences share. 
 
What is it? 
 
Emotion. 

Deloitte Digital found that positive emotional experiences drive business results: 
  • 92% of customers are more likely to stay loyal to a brand with which they have a positive emotional connection. 
  • 88% of customers are more likely to spend more with brands about which they feel positively. 
  • 91% of customers are willing to advocate for businesses which they associate positive emotions. 

If that wasn’t enough to convince you, customer experience research firm Forrester found that the way customers feel about a brand has 1.5x more impact on business outcomes than how they think about it. 

In other words, emotions are like superglue for brands. 

 They can: 
  • Grab people’s attention 
  • Make your brand more memorable 
  • Increase the odds customers will buy when it’s time 

But most importantly, emotion can help us create meaningful relationships with customers - not just transactional ones. 

Join me for this 60-minute pre-recorded webinar to learn how to drive customer engagement with EMOTION: 

We'll explore the power of behavioral science and psychology application to help us: 

  •  How emotion drives brand preference, memories, and willingness to recommend 
  • How emotion can help your product be customers’ number one choice - every time 
  • How to understand what your customers are feeling now, and to set the stage for a more positive emotional experience 

And how to apply these learnings in the real-world. 


We'll examine foundational Behavioral Science principles and cutting-edge findings- but we won't stop at academic insights. 


We'll also explore: 

  • Real-world examples from the world's biggest brands
  • Practical strategies for application in marketing and product design
  • Specific formulas and frameworks to help you hit the ground running 

Get Instant Access to: 

60-minute recording of the webinar

Examples from some of the world's biggest brands

Practical applications of behavioral science and psychology

A simple formula for applying EMOTION to drive engagement

Lifetime access to the webinar (and any future updates to the material)

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  • 1xWebinar: How to Drive Customer Engagement with Emotion$20
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What people have to say about Choice Hacking's paid resources: 

Bilge
Global Consumer Business Insights & Analytics Lead, GSK

"Very well prepared, bite-sized training full of examples and use cases to bring concepts alive. Nice one for marketers at different level of knowledge on BeSci."

Ryan D.
VP Organizational Learning and Development

"Loved the course format and the bite size learning as well as the resources and templates. The key principles discussed are not only for marketing, but also to the world of Organizational Development and how to activate and engage team members."

Joseph 
CX Consultant and Educator

"Loved all the examples in the course, it makes learning so much easier. Specifically the 20 examples of journey maps with your comments."

Michelle
Product Designer

"Thank you. I'm really enjoying your content and will use it for our new product launch in Nigeria."

Brett C.
Founder, Opendoor Marketing

"Just received my latest certification on 'Behavioural Science and Psychology 101 for Marketers.' Some great insights into why we do what we do (note: humans aren't as logical as we would like to think)."

Livyo H.
Digital Analytics Expert, BSH

 "Thank you Choice Hacking and Jennifer Clinehens for this magnificently designed course on behavioral science and its practical applications."

Yasif 
Marketing Customer Experience Manager

"I'm loving it - there's so many examples and useful information!"

Uli
Marketing Manager

"Thank you for this helpful course. It made customer journey maps so easy to understand. I'm starting my first soon and feel ready!"